Customer Case Study: Barony Castle
Barony Castle Hotel move to LPG, a fuel they can rely on
Set in 27 acres of countryside in the Scottish borders, Barony Castle is an 83-bedroom hotel, spa, and wedding venue, with a restaurant that caters for approximately 1,000 covers a week.
With a need for a reliable fuel to power its kitchens, central heating and hot water systems, Barony Castle’s very existence is dependent on an efficient, and uninterrupted energy supply to its off-grid location. This is exactly what it has received from Flogas, during a longstanding relationship that stretches back almost a decade.
Location
Scotland
Application
Hotel – heating and cooking
Results
- 264 tonnes of CO2 offset annually
- Equivalent to 70 return flights from Edinburgh to Sydney
Service and Relationships
“A round-the-clock supply of energy is the lifeblood of any hotel, but its importance is even more prominent when you’re located off the national gas grid like we are.
“Flogas understands that, and we have complete trust in the service they provide. For example, to make sure we never run out of gas, Flogas has installed a telemetry system that monitors the LPG levels in our storage tanks, and automatically orders more to ensure we always have the gas we need to keep our hotel running smoothly.
“But our relationship with them goes much further than just filling up our gas tanks. They’re extremely fair, professional, and easy to work with, and we know that if we ever needed anything, they’re easily contactable and will find solutions quickly. You can’t under-estimate how important that is to us.”
Susan Allan, Sales and Marketing Manager, Barony Castle Hotel.
A good example of this came when the hotel wanted to re-evaluate the gas usage specifically in its restaurant. Along with food and staff salaries, energy makes up a large part of the costs associated with running a restaurant. So, it was vital for hotel management to know exactly how much they were spending on the kitchen’s energy use, compared to the rest of the hotel. To allow them to do this, Flogas installed a specific meter that only measured the gas being used for cooking, enabling them to set their menu prices at a more profitable level.
This sort of bespoke solution is what Flogas prides itself on. Instead of offering an ‘off-the-peg’ or ‘one-size-fits-all’ approach, Flogas provides its business customers with a turnkey solution and minimal downtime, whilst ensuring all energy requirements are met.
Supporting Sustainability
Flogas has also provided a vital solution to the hotel’s contribution to global sustainability.
As part its ongoing renewable and environmental programme, the hotel reviewed its operational efficiencies and processes to reduce energy use, and introduced sustainability initiatives to reduce unavoidable emissions. These included ‘room service on request only’, low energy smart lighting, locally sourced meat and produce, and newly installed electric vehicle charging points.
We have specific sustainability objectives that are not only important in ensuring we hit the amended Scottish climate change targets, but also to our guests.
Susan Allan | Barony Castle Hotel
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